Support Center

How do I connect SyteRoam to my SyteLine instance?

On the SyteRoam login screen, enter your Server URL (the address of your CloudSuite Industrial / SyteLine environment), along with your username and password. Multi-site configurations are supported — your IT administrator can provide the correct server URL and any required site codes. If your organisation needs setup assistance, contact our enterprise team at sales@quadkor.com.

Which ERP roles and modules does SyteRoam support?

SyteRoam currently supports Sales & CRM and Procurement users. The application roadmap covers all major roles found in a typical manufacturing or service company, including Production, Quality, Maintenance, HR, and Finance. If you have a prioritisation request, please contact us using the form below.

Why does the layout look different on my phone versus my tablet?

This is by design. SyteRoam is built with an adaptive, device-aware layout system:

• Phone portrait: Single-column focused view.
• Phone landscape: Two-column layout for more context.
• Tablet portrait: Two-column layout with expanded detail panels.
• Tablet landscape: Full three-column workspace for maximum productivity.

The layout automatically adapts when you rotate your device — no settings required.

How do I reset my password?

On the SyteRoam login screen, tap "Forgot Password?". Enter your registered email address and we will send you a link to create a new password. If you do not receive the email within 5 minutes, please check your spam/junk folder. Note: if your organisation uses SSO or directory-based authentication, password resets must be handled by your IT administrator.

How do I delete my account?

You can delete your account in one of the following ways:

• In-App: Go to Settings → Account → Delete Account and follow the on-screen steps.
• By Email: Send a request to support@quadkor.com from your registered email address with the subject "Account Deletion Request".
• Via this form: Use the contact form below and select "Account Deletion" as the subject.

We will process your deletion request within 30 days and send you a confirmation. All personal data will be permanently removed except where required by law (e.g., billing records).

The app is crashing or not syncing — what should I do?

Please try the following steps:

1. Force-close the app and reopen it.
2. Check that your device has a stable internet connection and can reach your SyteLine server URL.
3. Ensure your device is running the latest operating system version.
4. Uninstall and reinstall the SyteRoam app.
5. If the problem persists, contact us using the form below and describe the issue — include your device model, OS version, and SyteLine version if known.

How do I cancel my subscription?

Subscriptions purchased via the Apple App Store must be cancelled through your Apple ID subscription settings (Settings → [Your Name] → Subscriptions → SyteRoam). Subscriptions purchased directly through our website can be cancelled from your account dashboard or by emailing support@quadkor.com.